Sleepwarehouse Satisfaction Guarantee

Your purchase is covered by a 100% customer satisfaction guarantee. Any item may be returned for a full refund of the purchase price less any associated shipping/handling fees (including any shipping fee's incurred by SleepWarehouse under the "e;Free Shipping"e; program) within 30 days of the original delivery date.  Product must be returned via prepaid shipping in like new, donatable condition with no stains, spills, tears, or punctures.   Items received through promotional offers such as "e;free pillows"e;, must be returned with topper or mattress, otherwise customers account will be billed for the retail value of the promotional item(s).

"e;Thank you for the super fast response! SleepWarehouse definitely takes pride in taking care of their customers. "e;    Sunny L.

Returns/Exchanges

To return a product, please email our Customer Service Returns  department for a return authorization (RA#) number.  RA#'s will be provided via email within 48hrs of customers request. Any products returned without RA# will not be accepted by our returns department.  Products will be returned to customer, at customers expense.  All returns must be received within 30 days of the original delivery date.  Any product returned after the 30 day period will not be eligable for return/credit.  Please plan accordingly in regards to needed time for packing and return shipping.  SleepWarehouse is not responsible for any lost or damaged goods during return shipment.  It is highly recommended to use a carrier that provides package insurance.

"e;Your customer support is the best. I would suggest that purchase and performance of the product would warrant recommending SleepWarehouse."e;    Jim G.

Order Cancellations

Customers who place an order and cancel or refuse product delivery after item has been processed and shipped by SleepWarehouse will be responsible for all associated shipping costs and assessed a 20% restocking fee.

Product Pricing

SleepWarehouse at it's discretion may change product pricing at any time.  The pricing shown on the specific product order pages are the most current and valid pricing structure.  Product pricing specials and/or discounts are only valid for new orders placed at the time of the promotion.  Prior customer purchases made before the specific promotions do not qualify for the promotional pricing/offers and cannot be refunded price differences.

Price Guarantee

SleepWarehouse guarantees that our prices are the lowest you'll find on bedding toppers & pillows. You'll know you're receiving the best deals available on quality bedding products. And if you happen to find a better price out there, and meet the qualifications listed below, we'll do our best to match the price or give you the difference on your previously purchased Sleepwarehouse product.

To qualify for thePrice Guarantee credit:

• The product must be purchased from Sleepwarehouse and price match request must be within 7 days of purchase
• The product must be the exact same make, model, and color purchased at Sleepwarehouse. Return policies and warranties must be equal in price matching sales.
• Promotional items such as free pillows and free shipping must be the same as offered by SleepWarehouse for exact match on offer.
• The merchant offering the lower price must have the product currently in stock
• The online merchant must be an established site, as determined by Sleepwarehouse

To take advantage of our price guarantee, please contact Customer Service , with the above information.

Our commitment does not apply to any one-of-a-kind or other limited-quantity offers, discontinued or close out items, refurbished products, trade-in sales, special financing, mail-in rebates, items sold on auction sites, clearance, liquidation or at local or special events (e.g., grand openings, anniversary or liquidation). We don't price match taxes, typographical errors or competitor membership pricing. Price match is limited to 2 of the same product. Offer subject to change at any time.


Manfacturers Product Warranty

Many products presented onSleepwarehouse have information relating to the manufacturer's written warranties so you may read the warranty before you purchase your product. If, however, the manufacturer's written warranty is not available on the product description page, please contact Customer Service for additional information.

Memory Foam Toppers and Anatomic Toppers are covered by a (5) year manufacturers warranty.  These products will be replaced if it fails to perform for (5) years due to defective materials or poor workmanship. Body impressions which will form, if the product is functioning correctly, do not constitute a product failure for warranty purposes.  Products damaged due to improper mattress/foundation support, mishandling, cleaning and overall mistreatment will not be covered.  SleepWarehouse retains the right to inspect all returned products to evaluate product condition and has sole determination regarding if products will be replaced or pro rated credit be issued.  Customers will be liable for any return costs on warranty claims, not limited to shipping and packaging supplies.  SleepWarehouse is not liable for returned products which are lost in shipment or damaged.